TERMS AND CONDITIONS
Custom orders placed at NLB Furniture require a signature of approval and a non-refundable 50% deposit to process. The customer will incur a change order fee (minimum $99) once a project’s drawing and/or samples have been approved.
Completion dates are approximate. NLB Furniture will do its best to meet estimated completion dates, although factors outside of our control make it impossible for us to guarantee any specific completion date. Cancellations are not accepted on the basis of an overdue project.
CANCELLATION & RETURNS
NLB Furniture does not accept returns or cancellations on any custom orders. Orders which require installation are subject to review by the contractor. Installation charges and estimated completion dates are subject to change based on the contractor’s assessment.
It is your responsibility to ensure that any items you order will fit into your space. NLB Furniture will not be responsible if an item does not fit. You will incur and agree to pay an additional $150 charge for any re-delivery. Please inspect your order thoroughly prior to signing any delivery documents. In the event damages are incurred during delivery, it is imperative that you note any and all damages at the time of delivery. Please contact us immediately.
If reclaimed wood is being used for your project, please take note of the following information. Reclaimed wood has natural characteristics and distress such as textured surfaces, knot or nail holes, saw marks, and diverse planks that can create a slightly uneven surface and natural shifting or cracking of the table.
COLOR & GRAIN VARIATIONS
Due to the characteristics of wood, fabrics and other materials, there will be variations in colors and grains. A sample may appear slightly different than your actual production piece.
NLB Furniture offers a one-year limited warranty covering problems related to the construction of your piece. Please speak to your design consultant for more details regarding the extent of this warranty. Management has full discretion regarding how to repair/replace the items and what falls under warranty guidelines.